Frequently asked questions
Quick answers to the questions we get asked most.
Is there a lock-in contract?
No. There's no minimum contract period. We'd rather keep you because our customer service is great.
How much does it cost?
There's a one-off cost for each tracker and a monthly fee per vehicle or asset. It depends on what you're tracking, so contact us and we'll send a fixed quote.
Can my own mechanic install the trackers?
Yes. Our hardwired vehicle trackers are a simple three-wire install that most mechanics and auto electricians can do. Battery and solar asset trackers just bolt on. We can also arrange installation.
What happens when a vehicle is out of mobile coverage?
Our trackers store their data while out of coverage and send it when they reconnect, so you don't lose the trip history.
Can I see my fleet on my phone?
Yes. You can use the phone app or log in from any web browser.
Can I track things that don't have an engine?
Yes. Battery and solar asset trackers suit trailers, containers, lighting towers, generators and other unpowered gear.
Do you supply dashcams?
Yes. We supply AI cameras with driver monitoring, live stream and remote video retrieval. See video telematics for details.
What happens if I sell a vehicle?
Hardwired trackers can usually be removed and fitted to the replacement vehicle. Let us know and we'll move it across in the system.
Who do I call for help?
Call us on 1300 360 888 or email info@moretrack.com.au. You'll speak to a local person who knows your account.
Still have a question?
Call us on 1300 360 888 or send us a message.